If you used a reward certificate in your SKECHERS.com order and now want to return or exchange for a different style, color, or size please return the item as usual using the prepaid return label that can be generated through "Order Status." Once your return is received at our facility we will issue a refund to the original form of payment and to a new Gift Card for the amount of the Reward certificate that can be used towards a new order. Your Gift Card will be emailed to you as soon as the return is processed.