If you're not happy with your SKECHERS.com purchase for any reason, you may return unworn/defective item(s) within 45 days of shipment for a refund in one of two ways:

  1. Return at any SKECHERS retail store (excluding Guam retail locations). For a refund, customers must provide a receipt from SKECHERS.com. Find your local SKECHERS store.
  2. Return via a FREE printable UPS return label

To initiate the return, download the return form from SKECHERS.com:

  • Go to Orders and Returns and enter your order number and the email address used to place the order
  • Select "Check Status"


  • Print this page and return to any SKECHERS company-owned retail store.

*Please note, orders paid with AfterPay will be issued an exchange or merchandise credit if returned to a store location. No Refunds.


  • Select the "Return" link next to the tracking number for the item(s) you would like to return.
  • Download and print the return label and complete the form. (Label not available for APO/FPO locations or US Territories)
  • Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging and attach the return label to the outside of the shipping box.
  • Only one label is needed to return multiple items. You may include all items in one box.
  • If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
  • Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest to you.

We'll send you a confirmation as soon as your return has been processed (please allow 10 business days once the return is received).

At this time, we only accept returns for purchases on SKECHERS.com. Free return postage applies only to orders within the 45 days of purchase. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honor a refund for the merchandise. Initial shipping costs are non-refundable, we will issue a refund for the cost of the items plus tax only.